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Books : Professional & Technical : Medical : Administration & Medicine Economics : General
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A groundbreaking prescription for health care reform--from a legendary leader in innovation . . .
Our health care system is in critical condition. Each year, fewer Americans can afford it, fewer businesses can provide it, and fewer government programs can promise it for future generations.
We need a cure, and we need it now.
Harvard Business School’s Clayton M. Christensen—whose bestselling The Innovator’s Dilemma revolutionized the business world—presents The Innovator’s Prescription, a comprehensive analysis of the strategies that will improve health care and make it affordable.
Christensen applies the principles of disruptive innovation to the broken health care system with two pioneers in the field—Dr. Jerome Grossman and Dr. Jason Hwang. Together, they examine a range of symptoms and offer proven solutions.
YOU’LL DISCOVER HOW
- “Precision medicine” reduces costs and makes good on the promise of personalized care
- Disruptive business models improve quality, accessibility, and affordability by changing the way hospitals and doctors work
- Patient networks enable better treatment of chronic diseases
- Employers can change the roles they play in health care to compete effectively in the era of globalization
- Insurance and regulatory reforms stimulate disruption in health care
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Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals - both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees.
The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 1/2 principles that will help hospitals gain the competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community.
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A "textbook with passion", Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing "chicken soup style" stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.
Based on Studer GroupÂ’s Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.
At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.
In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, "Quint StuderÂ’s Nine Principles of service and operational excellence provide the missing link between people power and strong financials. ItÂ’s about courageous leadership."
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Understand how the healthcare system works – and how you can succeed in it
Covers the 2010 Affordable Care Act
The most trusted and comprehensive guide to healthcare available, Understanding Health Policy provides everything students and professionals need to build a solid foundation on the field’s most critical issues.
Expert practitioners in both the public and private healthcare sectors, the authors cover the entire scope of our healthcare system—from the concepts behind policy decisions to concrete examples of how they affect patients and professionals alike. Understanding Health Policy, 6e makes otherwise difficult concepts easy to understand—so you can make better decisions, improve outcomes, and enact positive change on a daily basis.
Features:
- Coverage of structure, organization, and financing of the health care system
- Key principles, descriptions, and concrete examples are skillfully interwoven in each chapter to make important issues interesting and understandable
- Clinical vignettes clarify difficult concepts and demonstrate how they apply to real-world situations
- Comprehensive list of review questions reinforce what you have learned
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Health Care USA, Sixth Edition is an ideal text for introductory courses on the organization and delivery of U.S. health care for students in schools of public health, medicine, nursing, dentistry, health administration, and other health professions. It provides an introduction to the health care system and an overview of the professional, political, social, and economic forces that have shaped it and will continue to do so. The Sixth Edition has been thoroughly revised to reflect the most recent changes of this growing and dynamic industry. Revisions include: Updated data on the size and cost of the U.S. health care system. New information on Managed Care Organizations, PPOs, and HMOs. New information on the variety of efforts of hospitals to reduce medical errors. Developments from the Freedom Commission on Mental Health initiative. A new discussion on the hospital competition with privately owned outpatient facilities. Updated Department of Labor estimates on health care personnel and the factors that influence demand and utilization. New data on the number of un- or under-insured Americans. A new discussion of government and private insurer cost savings initiatives through education and case management. A new discussion of the effect of the influx of Iraq War causalities on VA services. Updates on federal, state, and local public health initiatives in emergency preparedness.
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Quantum Leadership: Advancing Innovation, Transforming Health Care, Third Edition provides leaders in the health care industry with the skills they need to ensure that their organizations are guided accurately and effectively through periods of transformation. As rapid changes continue to affect the health care system, this text offers strategies for handling challenges that arise in health care organizations to better assist leaders in creating a healing environment for both the providers and consumers of health care. The Third Edition has been completely revised and updated and contains two new chapters: Creating Context: Innovation as a Way of Life and Evidentiary Leadership: An Expanded Lens to Determine Healthcare Value.
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Understanding Health Insurance: A Guide to Billing and Reimbursement, 8th Edition is a comprehensive source for teaching the subject of health insurance and reimbursement. The book contains chapters on introductory information on the health insurance field, managed health care, legal and regulatory issues, coding systems, reimbursement methodologies, coding for medical necessity, and common health insurance plans. Each chapter contains exercises to illustrate content and reinforce learning. Numerous opportunities are provided throughout the book for manual completion of CMS-1500 claims. A CD-ROM at the back of the book allows for electronic data entry of CMS-1500 claim form information. End of chapter review questions in objective format (e.g., multiple choice) test learners on their understanding of book content. Appendices I and II provide case studies that are also included on the Student Practice CD-ROM. Additional appendices provide instruction in dental claims processing and completion of the UB-92 (claim used for inpatient and outpatient hospital claims). The accompanying workbook provides application based assignments for each chapter, additional content review (multiple choice questions), and additional case studies for practice in completing CMS-1500 claims. This edition of the book contains the most up to date information regarding health insurance claims processing and coding
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INTRODUCTION TO HEALTH CARE, 3E provides learners with an easy-to-read foundation in the profession of health care. This redesigned and updated new edition offers a comprehensive introductory survey of basic clinical health care skills for learners entering health care programs or for those that think they may be interested in pursuing a career in health care. Core competencies shared by all health care professions such as communication, infection control, and professionalism are provided to expose you to the reality of practice. This book emphasizes developing critical thinking skills through a five-step problem solving model that teaches you to assess a situation, consider alternatives, choose an appropriate alternative, evaluate the results, and revise as needed. This resource demonstrates how to think like a health care professional and is a terrific first step towards a rewarding career.
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"This book is a tour de force, and no one but John Nance could have written it. He, alone, masters in one mind the fields of aviation, health care safety, medical malpractice law, organizational sociology, media communication, and, as if that were not enough, the art of fine writing. Only he could have made sophisticated, scientifically disciplined instruction about the nature and roots of safety into a page-turner. Medical care has a ton yet to learn from the decades of progress that have brought aviation to unprecedented levels of safety, and, in instructing us all about those lessons, John Nance is not just a bridge-builder - he is the bridge. This book should be required reading for anyone willing to face the facts about what it will take for health care to be as safe as it truly can be." Donald M. Berwick, MD, MPP President and CEO Institute for Healthcare Improvement (IHI)
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The Best Selling Text in the FieldUpdated for the New Era of Health Care IT
"This is the most comprehensive and authoritative book available for the field today."
—Mark L. Diana, PhD, assistant professor and MHA program director, School of Public Health and Tropical Medicine, Tulane University"With health care information technology now in the national policy spotlight, this book should be required reading for every health care administrator and student."
—Mark Leavitt, MD, PhD, chairman, Certification Commission for Healthcare Information Technology"The book provides an excellent overview of foundational principles and practical strategies—a valuable reference for health administration and health informatics students and professionals."
—Eta S. Berner, EdD, professor, Department of Health Services Administration, University of Alabama, Birmingham"The authors skillfully provide the tools necessary to facilitate movement from a paper-based to an electronic health record environment while championing the importance of managing in such an environment."
— Melanie S. Brodnik, PhD, director and associate professor, School of Allied Medical Professions, Ohio State University"Deploying health care information technology today is like navigating whitewater in the midst of a raging storm. Leveraging investments while introducing significant change is no easy task. It requires focused attention, a spirit of collaboration, and a willingness to learn from others. This book is written for the IT leader who is willing to tackle these challenges."
—Stephanie Reel, CIO and vice provost for Information Technologies, Johns Hopkins University
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Computers in the Medical Office 7e is the best-selling text for training students using full-featured and current Medisoft Version 16 Patient Billing software. McGraw-Hill publishes the most titles to train students on Medisoft software. Our publishing relationship with Medisoft has been ongoing for 15 years. Computers in the Medical Office 7e offers medical office training using current, realistic medical office cases while building transferable computerized medical billing and scheduling skills. Students who complete this course will learn the appropriate terminology and skills to use any patient billing software program with minimal additional training. As students progress through Medisoft, they learn to gather patient information, schedule appointments and enter transactions. The practical, systematic approach is based on real-world medical office activities. Go with the best. Go with the tried and true. Go with the Medisoft titles that will give you and your students the training and support you need to be successful. Go with McGraw-Hill's Computers in the Medical Office 7e.
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Numerous case examples illustrate fundamental topics such as cost containment, health insurance, primary care, and physician and hospital payment. In addition, this book does a superior job linking policy issues to the practice of medicine. The second edition features a brand new chapter on payment in managed care.
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Covering the basic structures and operations of the U.S. health system, Essentials of the U.S. Health Care System is a clear and concise distillation of the important topics covered in Delivering Health Care in America by the same authors. Ideal for courses in health policy, allied health, health administration and more, this comprehensive revision clarifies the complexities of health care organization and finance and presents a solid overview of how the various components fit together. The Second Edition has been thoroughly updated with all new data, charts, and tables throughout. New content includes: Medicare, Medicaid and SCHIP. Ongoing evolution in U.S. health care as a result of corporatization and globalization; The role of hospitalists; Updated content on Parts C and D of Medicare. including information on high-deductible health plans/health savings accounts as an insurance option; Updated content on primary care and community oriented health care development; Current development on hospital extensions to the community; Current development on nano technology; Current health policy issues; Current discussion on healthcare reforms, including future challenges posed by the increased need for long-term care.
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The most trusted resource in healthcare law is this classic text from George Pozgar, now completely revised. With new case studies in each chapter, The 11th edition will provide your students with the most up-to-date information on the newest laws affecting the healthcare industry. The 11th edition presents a wide range of health care topics in a comprehensible and engaging manner that will carefully guide your students through the complex maze of the legal system. This is a book they will hold on to throughout their careers. Course instruction is made easy with helpful instructor resources such as PowerPointTM slides, Instructor s Manual, TestBank, answers to chapter review questions, and more.
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The authoritative AAP Guidelines for Health Supervision III you’ve relied on for years is combined with the practical approach Bright Futures delivers. Now the authoritative AAP Guidelines for Health Supervision III you’ve relied on for years is combined with the practical approach Bright Futures delivers. The result: an updated, highly efficient system to help you provide better health care, save time, and keep up with changes in family, communities, and society that impact child’s health. The most current recommendations for the top 10 areas of child development Part I is organized into 10 themes common to all stages of child development, with special emphasis on 2 new significant challenges: mental health and healthy weight. One volume with the most up-to-date well-child supervision standards Part II focuses on specific guidance for each of 31 age-based health care visits. Each visit enumerates 5 priorities for that visit, including sample questions and discussion points for both parent and child.
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Thoroughly updated, this user-friendly reference, trusted for more than a century by healthcare personnel at every professional level, allows you to grasp the meanings of all medical terms in current usage. Understand and correctly use all the latest terminology in todays ever-evolving medical field with the 32nd Edition of the comprehensive, highly respected Dorlands Illustrated Medical Dictionary!
- Enhance your understanding of all the current medical terminology in your field by relying on the most comprehensive and highly respected medical dictionary, bringing you more than 120,000 well-defined entries and 1500 clear illustrations.
- Listen to 35,000 audio pronunciations.
- Search www.Dorlands.com on the Internet anytime, anywhere for all of the language integral to contemporary medicine.
- Make sure you're familiar with the very latest medical terms used today with more than 5,500 new entries drawn from current sources.
- Complement your understanding of new words and ideas in medicine with 500 new illustrations
- Get more information in a smaller amount of space as the revised entry format includes related parts of speech.
Dorland's: The first and last word in medicine for over 110 years
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This best-selling business manual for massage therapists and body workers is now in its Third Edition. Fully updated and revised, the manual covers the major aspects of building and maintaining a successful practice. It introduces practical yet innovative methods to increase profits, develop a strong customer base, and enhance communications with clients. Topics include marketing, client retention, professionalism, referrals, business planning, insurance billing, ethics, and time-management, designing promotional material, networking and more. The book includes numerous charts and checklists, as well as reproducible business forms. Information on other helpful resources is provided along with contact information for major health care professional associations, business organizations and independent living resources.
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Like its predecessors, this textbook teaches the reader the fundamental concepts of healthcare finance, including both financial management and accounting. The fourth edition features: New or expanded coverage of: Municipal bond pools, Cost of capital for not-for-profit and small businesses, Modified internal rate of return, Supply chain management , Health savings accounts, Current information on reimbursement, along with updated real-world examples, Easy-to-grasp spreadsheet illustrations of the calculations throughout the book Learning aids, including a glossary; self-test questions; and end-of-chapter key concepts, questions, and problems
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Prepare your students for the culturally rich and ethically diverse world in which they will practice. Noted researchers, educators, and clinicians, from a wealth of backgrounds, use the Purnell twelve-step model to examine more than 30 population groups from a health care perspective. Each brings a personal understanding of the traditions and customs of their societies, providing a unique perspective on the implications for patient care.