Books : Business & Investing : Organizational Behavior

The former CEO of Covey Leadership Center (founded by his father, Dr. Stephen R. Covey), Covey draws on his experience leading a $100 million enterprise to explain how trust can help you create unparalleled success and sustainable prosperity in every dimension of life. He reveals the 13 Behaviors common to high-trust leaders and persuasively demonstrates actionable insights that will enable you to increase and inspire trust in all of your important relationships. The Speed of Trust presents a road map to establish trust on every level, build character and competence, enhance credibility, and create leadership that inspires confidence.

“No one in this world, so far as I know, has ever lost money by underestimating the intelligence of the great masses of the plain people.”  —H. L. Mencken
 
H. L. Mencken was wrong.

In this endlessly fascinating book, New Yorker columnist James Surowiecki explores a deceptively simple idea that has profound implications: large groups of people are smarter than an elite few, no matter how brilliant—better at solving problems, fostering innovation, coming to wise decisions, even predicting the future.

This seemingly counterintuitive notion has endless and major ramifications for how businesses operate, how knowledge is advanced, how economies are (or should be) organized and how we live our daily lives. With seemingly boundless erudition and in delightfully clear prose, Surowiecki ranges across fields as diverse as popular culture, psychology, ant biology, economic behaviorism, artificial intelligence, military history and political theory to show just how this principle operates in the real world. 

Despite the sophistication of his arguments, Surowiecki presents them in a wonderfully entertaining manner. The examples he uses are all down-to-earth, surprising, and fun to ponder. Why is the line in which you’re standing always the longest? Why is it that you can buy a screw anywhere in the world and it will fit a bolt bought ten-thousand miles away? Why is network television so awful? If you had to meet someone in Paris on a specific day but had no way of contacting them, when and where would you meet? Why are there traffic jams? What’s the best way to win money on a game show? Why, when you walk into a convenience store at 2:00 A.M. to buy a quart of orange juice, is it there waiting for you? What do Hollywood mafia movies have to teach us about why corporations exist?

The Wisdom of Crowds is a brilliant but accessible biography of an idea, one with important lessons for how we live our lives, select our leaders, conduct our business, and think about our world.

The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing good behavior

Discover skills to resolve touchy, controversial, and complex issues at work and at home--now available in this follow-up to the internationally popular Crucial Conversations.

Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly--and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly--sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces.

Crucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like:

• An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what?
• Your boss just committed you to a deadline you know you can't meet--and not-so-subtly hinted he doesn't want to hear complaints about it.
• Your son walks through the door sporting colorful new body art that raises your blood pressure by forty points. Speak now, pay later.
• An accountant wonders how to step up to a client who is violating the law. Can you spell unemployment?
• Family members fret over how to tell granddad that he should no longer drive his car. This is going to get ugly.
• A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything.

Everyone knows how to run for cover, or if adequately provoked, step up to these confrontations in a way that causes a real ruckus. That we have down pat. Crucial Confrontations teaches you how to deal with violated expectations in a way that solves the problem at hand, and doesn't harm the relationship--and in fact, even strengthens it.

Crucial Confrontations borrows from twenty years of research involving two groups. More than 25,000 people helped the authors identify those who were most influential during crucial confrontations. They spent 10,000 hours watching these people, documented what they saw, and then trained and tested with more than 300,000 people. Second, they measured the impact of crucial confrontations improvements on organizational and team performance--the results were immediate and sustainable: twenty to fifty percent improvements in measurable performance.

From the coauthor of the million copy bestsellers First, Break All the Rules and Now, Discover Your Strengths

Marcus Buckingham jump-started the Strengths movement that is now sweeping the work world with his first two blockbusters. Now, he answers the ultimate question: How can you actually apply your strengths for maximum success at work? Research data show that most people do not come close to making full use of their assets at work. Go Put Your Strengths to Work will reveal the hidden dimensions of your strengths through a six-step, six-week experience that will tell you:

• Why your strengths aren't "what you are good at" and your weaknesses aren't "what you are bad at."

• How to use the four telltale signs to identify your strengths.

• The simple steps you can take each week to push your time at work toward those activities that strengthen you, and how to cut out those that don't.

• How to talk to your boss and your colleagues about your strengths without sounding like you're bragging, and your weaknesses without sounding like you're whining.

• The fifteen-minute weekly ritual that will keep you on your strengths path for your entire career.

As part of the program you'll take an online Strength Engagement Track, a powerful gauge to measure the level of engagement of your or your team's strengths. Go Put Your Strengths to Work will open up exciting uncharted territory for you and your organization. Join the strengths movement, and thrive.