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Books : Business & Investing : Skills : Secretarial Aids & Training
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Between coordinating meetings, making travel arrangements, and running the phone lines, being a professional administrative assistant requires an astonishing and varied range of skills involving interpersonal communication, written presentations, and organizational ability.Written in a down-to-earth style, Administrative Assistant’s and Secretary’s Handbook provides readers with information on subjects including record keeping, telephone usage, office machines, mail, business letters, and computer software skills. Now in its third edition, the book has been completely revised with expanded coverage of topics including electronic records management, interpersonal and communication skills, troubleshooting computer problems, time and stress management, customer service, event planning, web conferencing, math for office professionals, office management and supervision, transcription, and much more.
Comprehensive and completely up-to-date, this is the book every administrative professional should own.
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From the bestselling author of What the CEO Wants You to Know—how to rethink sales from the outside in
“We have to face the truth: the process of selling is broken. Customers have more choices and are under intense pressure. Yet few companies are facing this reality. When they don’t, a lingering malaise sets in.”
More than ever these days, the sales process tends to be a war about price—a frustrating, unpleasant war that takes all the fun out of selling.
But there’s a better way to think about sales, says bestselling author Ram Charan, who is famous for clarifying and simplifying difficult business problems. What the customer wants you to know is how his or her business works, so you can help make it work better. It sounds simple, but there’s a catch: you won’t be able to do that with your traditional sales approach.
Instead of starting with your product or service, start with your customer’s problems. Focus on becoming your customer’s trusted partner, someone he can turn to for creative, cost-effective solutions that are based on your deep knowledge of his values, goals, problems, and customers.
This book defines a new approach to selling—which Charan calls value creation selling—that while radical is nonetheless practical. VCS has been battle-tested in companies in a variety of industries, such as Unifi, Mead-Westvaco, and Thomson Financial. It will enable you to:
• Gain a deeper knowledge of your customer’s problems
• Understand how your customer’s company really makes decisions
• Help your customer improve margins and drive revenue growth
• Connect sales with other key functions such as finance and manufacturing
• Come up with new customized offerings
• Make price much less of an issue
VCS gets you out of the hell of commoditization and low prices. It differentiates you from the competition, paving the way to better pricing, better margins, and higher revenue growth, built on win-win relationships that deepen over time.
Someday, every company will listen more closely to the customer, and every manager will realize that sales is everyone’s business, not just the sales department’s. In the meantime, this eye-opening book will show you how to get started.
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“At Starbucks, the coffee has to be excellent, from the sourcing and growing to the roasting and brewing. The vision has to be inspiring and meaningful. Our finances have to be in order. But without people, we have nothing. With people, we have something even bigger than coffee.”
During his many years as a senior executive at Starbucks, Howard Behar helped establish the Starbucks culture, which stresses the importance of people over profits. He coached hundreds of leaders at every level and helped the company grow into a world- renowned brand. Now he reveals the ten principles that guided his leadership—and not one of them is about coffee.
Behar starts with the idea that if you regard employees and customers as human beings, everything else will take care of itself. If you think of your staff as people (not labor costs) they will achieve results beyond what is thought possible. And if you think of your customers as people you serve (not sources of revenue) you’ll make a deep connection with them, and they’ll come back over and over.
This approach has been integral to Starbucks from the start, and remains so today. Behar shares inside stories of turning points in the company’s history as it fought to hang on to this culture while growing exponentially. He discusses the importance of building trust, facing challenges, daring to dream, and other key principles, such as:
• Know Who You Are: Wear One Hat
When organizations are clear about their values, purpose, and goals, they find the energy and passion to do great things.
• Think Independently: The Person Who Sweeps the Floor Should Choose the Broom
We need to get rid of rules—real and imagined—and encourage the independent thinking of others and ourselves.
• Be Accountable: Only the Truth Sounds Like the Truth
No secrets, no lies of omission, no hedging and dodging. Take responsibility and say what needs to be said, with care and respect.
• Take Action: Think Like a Person of Action and Act Like a Person of Thought
Find the sweet spot of passion, purpose, and persistence. “It’s all about the people” isn’t an idea, it’s an action. Feel, do, think. Find the balance, but act.
Behar believes that as work becomes less hierarchical and as the world economy becomes more and more about relationships and connecting, the principles of personal leadership are more important than ever. This book will show you the way.
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KEY BENEFIT: The purpose of the book is to train people to think, to work under stressful and difficult situations, and to perform office duties in a professional manner. KEY TOPICS: This book covers document preparation, communications, processing the mail, computers in the office, management of records, meetings and conferences, travel, terminology of business and E-commerce, seeking employment and continuing to grow in your profession. MARKET: For office managers and professionals, new employees, professionals in transition, and professionals returning to the workforce.
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IDIOT-PROOF SPEEDWRITING AND SHORTHANDYou might be confused after reading: "Idiot-Proof Speedwriting and Shorthand". Is that made for stupid people? Not at all! Our system is so unique and easy that anybody can master it.
EasyScript/ComputerScript books are the first place to turn to when you're new to speedwriting and shorthand. Even if you've studied this subject and wish to continue using some your abbreviating techniques, EasyScript can be a great addition to combine it with your existing method. In other words, EasyScript books are intended for individuals who are:
• Intelligent. They know that they need to learn how take fast and accurate notes quickly but don't want to waste time with other speedwriting and shorthand books.
• Frustrated. They have tried to do master shorthand or speedwriting but found them too complicated.
• Confused. They're simply mystified by failing to grasp the subject. Are you intimidated and confused by shorthand? Do you find that traditional shorthand and speedwriting books are overloaded with symbols to memorize and you'll never use them? If you know what you need to do - but just don't know how to do it - then EasyScript/ ComputerScript is for you.
EasyScript/ComputerScript books are written for those intimidated and hard-working folks who know they're not dumb, but find that the complexities of shorthand and speedwriting make them lose motivation. EasyScript/ ComputerScript is the proven method for anyone who needs to take fast notes and accurate at meetings, on the phone and in school.
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The classic business reference now features a new "wrap" extension that retains the spiral binding's functionality. When placed against the back of the shelf, a pre-creased extension of the back cover "wraps" around the open side and tucks under the front cover, providing an imprinted spine. The wrap piece contains an area code list that is perforated and may be removed to be kept as a reference.
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Civil Service exams are competitive, and this manual helps job applicants get good test scores that lead them to job offers. The book covers the following Civil Service job designations: clerk, stenographer, and typist. Five diagnostic tests are presented, plus four model tests that cover verbal ability and clerical skills. All tests come with answers and explanations. Hundreds of practice problems are also included to sharpen test-taking skills.
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Now in its fourth edition, this popular desktop tool is packed with law-office practices and procedures for beginning and veteran legal secretaries and paralegals. Organised for quick access to work-day solutions, the guide is divided into five parts - general duties in the law office; preparing legal instruments and documents; preparing court papers; assisting in specialised practice; legal facts and secretarial aids.
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Bookkeepers' Boot Camp teaches you how to sort through your masses of information and paperwork, how to record what is important for your business, and how to use that information to grow your business for success!It will give you a greater understanding of the purpose and process of record keeping and a deeper understanding of your business and how it works.
Topics discussed include:
Managing the paper flow
Understanding the balance sheet
Income statements and cash flow statements
Recording the sales cycle
Inventory control
Loans, bonuses, dividends, and company payments
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A strong foundation is the start of a great career. Taking this to heart, this award-winning author team has designed The Paralegal Professional: The Essentials, 2e to build the procedural knowledge and real-world skills needed for today’s paralegal. The essentials version places an emphasis on the profession and skills. A companion to the Paralegal Professional, 2e, it is known for its visual appeal, quality hands-on skills activities, and strong coverage of technology and ethics. Places and emphasis on the basic foundations including: developing critical thinking and procedural skills; learning about technology applications in the law office; and understanding how to handle ethical situations in the workplace. Strong coverage of technology hlps readers become comfortable using computers and common legal office software. Paralegal professionals.
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From proper letter construction to international shipping instructions, from guidance on office etiquette to advice on purchasing software--this thoroughly revised edition of this classic reference provides practically everything the office professional needs to know to face the challenges of the 1990s, in a concise, easy-to-read style.
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New Office Professionals Handbook, Hardbound
Revised Fourth edition of the Professional Secretarys Handbook, reorganized and rewritten to meet the demands of technology in the workplace, comprehensive coverage of office procedures and traditional business concerns and guidance on using the Internet for career development. Includes new tables, charts and updated country profiles for business travelers. 592 pages. 6 x 9 x 1-1/8.
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Quickhand(TM) Now you can teach yourself to write high-speed shorthand using just the letters of the alphabet! Quickhand is a new, easy-to-learn, easy-to-use, practical shorthand for business, school, or personal use. In just a few hours, you'll learn to write words as they sound. (No more months of study.) Quickhand is the only alphabetic shorthand based on scientific research into how English is actually used. So you need to learn brief forms of only 35 of the most used words--these make up 40 percent of all words in normal office usage! (No more memorizing hundreds of special symbols and abbreviations for seldom-used words, as in some systems.) With some abbreviations for the most common word endings and beginnings and special sounds, you'll know Quickhand. And you'll be able to write Quickhand quickly and easily--on the job, in school, in meetings, anywhere! Quickhand is one of the Wiley Self-Teaching Guides. It's been tested, rewritten, and retested until we're sure you can teach yourself shorthand on your own. And it's programmed--so you work at your own pace. No prerequisites are needed. Objectives and self-tests tell you how you're doing and allow you to skip ahead or find extra help if you need it. Frequent reviews, practice exercises, and a comprehensive exam reinforce what you learn. Wiley Self-Teaching Guides More than 150 Wiley Self-Teaching Guides teach practical skills from accounting to astronomy, management to microcomputers. Study Skills: A Student's Guide for Survival, Carman Reading Skills, Adams Speedreading, Fink Vocabulary for Adults, Romine Spelling for Adults, Ryan Punctuation, Markgraf Clear Writing, Gilbert Communicating by Letter, Gilbert Communications for Problem Solving, Curtis Quick Arithmetic, Carman Math Shortcuts, Locke Practical Algebra, Selby Finite Mathematics, Rothenberg Using Graphs & Tables, Selby Business Math, Locke Geometry & Trigonometry for Calculus, Selby Quick Calculus, Kleppner Your Library: What's In It For You? Lolley Literature: As You Read It, Hess Art: As You See It, Bell What Makes Music Work? Seyer Quick Typing, Grossman Quickhand, Grossman Managing Your Own Money, Zimmerman Look for these and other STGs at your favorite bookstore. A Self-Teaching Guide Look for these and other Wiley Self-Teaching Guides at your local bookstore.
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This comprehensive overview of office procedures and concepts introduces the effects of technology on the office of tomorrow. By focusing on the skills necessary for office workers at every level, evolving technologies are examined and the interpersonal skills vital to a successful career are highlighted.
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KeyChamp is a text and self-contained software program designed to develop students' keyboarding speed in the shortest time possible. Speed is maximized by the unique technique analysis for two-stroke key combinations (digraphs) during timed writings. An advanced solution that develops rapid speed building without sacrificing accuracy.
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Written by an award-winning author team, The Paralegal Professional combines a solid introduction to the paralegal profession with a thorough introduction to law–to provide readers with a comprehensive introduction to paralegal studies and the legal environment. It contains fully up-to-date and extensive coverage of technology in the law office, legal and business ethics, and diversity. A four-part organization thoroughly discusses the paralegal profession, the American legal system, substantive legal topics, and paralegal skills. For those preparing for successful careers as paralegals.
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Speedwriting Shorthand is an easy-to-teach, easy-to-learn, easy-to-read, and easy-to-transcribe system of alphabetic short-hand. The Student Transcript contains all the printed keys for the reading and writing exercises of each lesson. The Instructor’s Guide provides complete lesson plans and outlines for each lesson. The Workbook has a drill structure format, while the Vocabulary Builder provides practice with 2,000 words and brief forms and five C-90 Vocabulary Builder tape cassettes.