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Books : Computers & Internet : Software : Business : Technical Support
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The Kindle Cookbook provides stey-by-step recipes to do everything the Kindle User's Guide doesn't tell you about--for free. Learn the Kindle's hidden secrets and follow clear, convenient instructions to unlock them. The Kindle Cookbook's handy reference format will make this one book that is always loaded on your Kindle! - What the Kindle Manual Doesn't Tell You - Computers and SD Cards - File Formats - Copy Protection - Access 1000,000+ Free Books - Email, Instant Messaging and News - Send And Receive Email From Your Kindle-Using Any Email Address! - Browse RSS Feeds Using Google Reader - Using Google Calendar - 34,000+ Free Daily News Feeds You Can Download To Your Kindle--Automatically! - Instant Messaging with Yahoo Messenger - Searching the Dictionary, Wikipedia and the Internet - Look Up Any Word In The Dictionary - Look Up Anything in Wikipedia-The Easy Way - Search the Web - Search the Kindle Store - Navigation, Bookmarks, Clippings and Notes - Automatic Page Turning - Text Justification - Printing, Images and Illustrations - Save An Image of Your Kindle's Screen - Print Pages From An Ebook - How to Zoom Those Tiny Little Illustrations - Picture Viewer - Converting Files to Kindle Format - Convert Multiple Documents and Download to Your Kindle - Converting PDF Files - Converting Microsoft .LIT Files - Convert Anything That Can Be Printed On Your Computer - Audio Books on the Kindle - Playing MP3 Audio Books on the Kindle - Playing iTunes Audio Books on the Kindle - Converting AAC, M4A and M4B Audio Books for the Kindle - Free Audio Books - Playing Music on the Kindle - Kindle Internet User's Groups - KindleCookbook.com - Amazon's Digital Text Platform - Kindle Blogs - KindleFeeder - Feedbooks News Stand - GPS On Your Kindle! - Minesweeper - Display the Time
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The best handbook is the one that students will use. Keys for Writers continues to build on this formula for success. In addition to offering students the clearest organization and most accessible, user-friendly features of any tabbed handbook, Keys for Writers maintains its hallmark strengths: color-coded tabs that further simplify navigation; thorough coverage of grammar in one convenient section; unique KeyTabs, which are moveable note cards and bookmarks; a wealth of convenient Key Points summary boxes throughout; concise, student-oriented writing style; and an extensive index.
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Appropriate for all courses in Decision Support Systems (DSS), computerized decision making tools, and management support systems.
Decision Support and Business Intelligence Systems 8e provides the only comprehensive, up-to-date guide to today's revolutionary management support system technologies, and showcases how they can be used for better decision-making. This completely revised and re-titled edition incorporates the expanded coverage of Business Intelligence and reflects the emphasis that most decision support courses are now taking.
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Valuable software, realistic examples, and fascinating topics . . . everything you need to master the most widely used management science techniques using Microsoft® Excel™ is right here! Learning to make decisions in today's business world takes training and experience. Cliff Ragsdale--the respected innovator in the field of management science--is an outstanding guide to help you learn the skills you need, use Microsoft Excel for Windows to implement those skills, and gain the confidence to apply what you learn to real business situations. SPREADSHEET MODELING AND DECISION ANALYSIS gives you step-by-step instructions and annotated screen shots to make examples easy to follow. Plus, interesting sections called The World of Management Science show you how each topic has been applied in a real company.
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The Data Warehousing Institute defines Business Intelligence (BI) as "the process of turning data into knowledge and knowledge into action for business gain." In other words, it involves taking the information gathered in a Data Warehouse and applying it to make sound business decisions. A good Data Warehouse is the first step of a complete range of analytical activities and applications needed to build a good information infrastructure. Business Intelligence Roadmap is the visual, complete guide to developing an effective BI decision-support application. The book is designed to help the reader adapt the methodology described to their own organization. All technical material is clearly expressed in tables, graphs, and diagrams. This book will be invaluable to anyone involved in BI.
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Covers every detail, including some missed in other books. This thorough book provides a clear roadmap to designing, implementing and operating a help desk. The author leaves no key process out and completely covers everything from initial concept to measuring support effectiveness and process improvement.The book starts with an initial strategy that is focused on planning help desk services that are completely aligned to requirements and are based on a mission statement. This business-oriented approach is refreshing and will keep IT grounded in the real reasons for a help desk. More importantly is the process for careful selection of services to provide. An overly ambitious set of service goals will kill a help desk implementation early in its life by offering too much before there is a stable help desk process in place. This book is realistic and lays the foundation for a success implementation.
The section on the actual design of the help desk structure provides insights and information that can be applied to a large number of solutions. Since help desks will be organized in accordance with requirements and unique mission statements, this section of the book is like a catalog of patterns. It has excellent tips on how to best structure the help desk to meet requirements and mission. The information on accurately estimating staffing requirements is consistent with industry best practices and something that, believe it or not, is often overlooked when help desks are established.
This book gets into the meat by thoroughly covering the processes that are essential to running a help desk. There are many topics that stand out as both unique [to books of this genre] and reflect best practices by the best-run help desks. Examples are change control, disaster recovery and vendor management. These topics show that the author not only considers business alignment, but also cross-functional alignment within IT.
Professional resources and underlying technology are provided in detail.
This book contains an in-depth coverage of operational requirements for the help desk once it has been implemented. It hits all of the critical success factors, such as performance metrics, service level agreements, communications and internal evaluations. It even has a chapter on marketing, which is something that is important but not often done be most help desks. This proactive approach to keeping users (your customers) informed of new services, accomplishments and tips is excellent and will go a long way towards attaining high customer satisfaction scores - not to mention proving the value of the help desk to IT and business management.
You will find this book to be one of the best for planning and implementing a world-class help desk.
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Marketing models is a core component of the marketing discipline. The recent developments in marketing models have been incredibly fast with information technology (e.g., the Internet), online marketing (e-commerce) and customer relationship management (CRM) creating radical changes in the way companies interact with their customers. This has created completely new breeds of marketing models, but major progress has also taken place in existing types of marketing models.
The HANDBOOK OF MARKETING DECISION MODELS presents the state of the art in marketing decision models, dealing with new modeling areas such as customer relationship management, customer value and online marketing, but also describes recent developments in other areas. In the category of marketing mix models, the latest models for advertising, sales promotions, sales management, and competition are dealt with. New developments are presented in consumer decision models, models for return on marketing, marketing management support systems, and in special techniques such as time series and neural nets. Not only are the most recent models discussed, but the book also pays attention to the implementation of marketing models in companies and to applications in specific industries.
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Learn more effective modeling techniques than ever before! VBA FOR MODELERS: DEVELOPING DECISION SUPPORT SYSTEMS USING MICROSOFT ® EXCEL shows you the easy way to automate methods and models and create special applications. You'll learn sophisticated techniques through a simple and clean interface, so there's no more long nights of trying to make it work. And because it works with Microsoft ® Excel, you'll be saving time while the program crunches all the numbers.
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The definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies.
This book is for you if you are:
* A business manager charged with researching, planning, and setting up a Help Desk in your organization
* An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies
* A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes.
The thoroughly revised, updated, and expanded Second Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this book tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization's Help Desk. Drawing upon her extensive experience as a leading North American expert on Help Desk planning and management, author Barbara Czegel:
* Guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet
* Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk
* Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.
On the companion website you'll find:
* Real-life Web-based Help Desk examples
* All the templates from the book in HTML and Word formats.
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This comprehensive companion volume to the bestselling ASTD Training and Development Handbook (Craig, ed.) helps trainers design classroom, self-study, or technology-based training programs. Delivering the latest information on how adults learn best and human performance technology, it shows trainers how to prepare lesson plans, create visual aids, and deliver highly memorable presentations.
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A standard for help desk professionals and those considering becoming support professionals, this text focuses on key information for user support professionals, including decision making, communicating successfully with a client, determining the client's specific needs, and writing for the end user. This text has been updated to reflect the latest in support industry trends, especially the use of Web and email-based support. For those considering entering the field, alternate career paths for user-support workers are described. This edition has retained and updated the CloseUp feature, which details real-life scenarios of working professionals and issues in the workplace. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in the technical-support field.
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OLAP enables users to access information from multidimensional data warehouses almost instantly, to view information in any way they like, and to cleanly specify and carry out sophisticated calculations. Although many commercial OLAP tools and products are now available, OLAP is still a difficult and complex technology to master.- Substantially updated with expanded coverage of implementation methods for data storage, access, and calculation; also, new chapters added to combine OLAP with data warehouse, mining, and decision support tools
- Teaches the best practices for building OLAP models that improve business and organizational decision-making, completely independent of commercial tools, using revised case studies
- Companion Web site provides updates on OLAP standards and tools, code examples, and links to valuable resources
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Project management is one of the hottest sectors in the IT industry as corporations and government agencies continue trying to do more and spend less. Organizations that implement project management see an average 80% return on their PM investment, a 20% reduction in their project schedule, and an average 30% - 35% increase in successful project completions.*
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Written for both business managers and GIS professionals, this guide reveals the ways that GIS can revolutionize the effectiveness of the 21st-century business enterprise. Demonstrating how a wide variety of businesses and business-related organizations such as chambers of commerce and commerce-friendly cities are using GIS to bolster the bottom line, detailed case studies analyze companies that overcame obstacles to profitability and efficiency by using the geographic and spatial analysis provided by GIS technology. As the technology has expanded, so have the number and diversity of companies that demand GIS capabilities. Such industries include real estate firms, insurance companies, food distributors, and casinos -- all applying GIS solutions to logistics, marketing programs, and supply chain issues.
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What do you do when your squeaky new Microsoft operating system doesn’t work? You moan and complain and get personal about Bill Gates's haircut while you wait for Microsoft to figure it out and issue a fix in a hefty service pack in a year or so. Or you could take the smart way out and use this definitive troubleshooting book that will cure your illin' Vista PC in no time flat.
This book exposes the flaws and nuances of Vista and teaches you how to work with its quirky personality and fix the problems you have with it so you can get back to your regularly scheduled life. Microsoft Windows Vista Help Desk digs deep inside the operating system to unveil expert-level tools and techniques. It offers a step-by-step, head-patting, hand-holding experience on how to use Vista as if you are a trained professional. This book covers hiccups, coughs, crashes, blue screens, reboots, system failures, malware infections, and other forehead-aching issues that make happy users clench their fists and profane the good name of the sweet and kind geeks in Redmond, Washington.
Andy Walker is one of North America's top technology journalists and is the author of Que's Absolute Beginner's Guide to Security, Spam, Spyware & Viruses. Since 1995, he has written about technology for dozens of newspapers, magazines, and websites. His personal technology advice column was syndicated across Canada and today it is published at Cyberwalker.com, where millions read the advice annually. He hosted the internationally syndicated TV show Call for Help with Leo Laporte and now he is the star of his own DVD series at GettingStartedVideo.com. He also co-hosts Lab Rats (labrats.tv), a massively popular video podcast. Andy was born in the UK and now lives in Toronto with two cats and a finely tuned Vista computer.
- Troubleshoot your Vista PC every inch of the way–including Internet problems, printing problems, network problems, and user interface problems
- Use the troubleshooting flowcharts to step your way through a problem to find the right solution
- Designed for home users, cubicle dwellers, and students everywhere
- Quickly sort through complex problems to determine whether Vista, your hardware, or a random piece of software is the culprit
- Track down and eradicate viruses, spyware, and other Internet nasties
- Deal with annoying networking issues that have brought your wireless network to its knees
- Set up and troubleshoot multiple user accounts so that you, your spouse, your kids, and even the family pooch can share the same PC
Category: Microsoft Operating System
Covers: Microsoft Windows Vista
User Level: Beginning–Intermediate
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Technical Report Writing Today provides thorough coverage of the technical writing basics, techniques, and applications students are likely to encounter in both their academic courses and their future careers. Its practical presentation of varied examples and exercises helps students internalize the skills necessary to produce clear and effective documents and reports. Annotated student examples—more than 100 in all—illustrate different writing styles and approaches to problems. A chapter on Developing Web Sites introduces students to the basics of effective web site creation by presenting professional and student examples and references to current practices.
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The Skills You Need to Develop OLAP Solutions with SQL Server 2000
This one-of-a-kind book teaches you everything you need to know to use Microsoft's Analysis Services software to build, implement, and manage effective OLAP solutions. Expert advice and in-depth explanations combine to help you and your company take full advantage of the affordable power of SQL Server's built-in OLAP functionality.
Coverage Includes:
* Analyzing large volumes of data effectively with Analysis Services
* Architecting and designing data analysis applications
* Querying OLAP data using MDX
* Programming applications using ADO/MD
* Managing Analysis Services servers with DSO
* Building data mining solutions with Analysis Services
* Using English Query for natural language querying of OLAP data
* Choosing appropriate client tools for exploring OLAP data
* Using the PivotTable Service for client-side data analysis
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ICMI's Call Center Management Dictionary is a practical, comprehensive reference for customer contact professionals. This essential resource covers a host of subjects, including, but not limited to, measurements, objectives, reporting, analysis, forecasting, planning, monitoring, coaching, quality, performance, improvement, human resources, training, customer behavior, marketing, technologies, budgeting, finance, strategy, industry acronyms, and more!Accurate and easy to use, ICMI’s Call Center Management Dictionary is designed to cut through the clutter and confusion in today's terminology, so that you can communicate more effectively, improve customer services and make better decisions that will help build your career.
1072 acronyms and terms, 41 graphs and tables.
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This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills" needed to deliver excellent customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with strong real-world computer support examples, case studies, and exercises throughout the book. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager.